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China travel answer · Accommodation

What should I do if I cannot reach my hotel after arriving in China?

Updated 2026-09-22 · Conditions and policies can change

Direct answer

Use the hotel's published phone number and booking-platform messaging from a staffed location, show its Chinese address to official transport staff and keep a record of contact attempts.

What to know

  • ●Confirm you are at the correct entrance or branch before assuming the booking is invalid.
  • ●If arrival is late, notify the property as soon as possible.
  • ●Use platform support rather than an unverified number found in a message.

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